Returns

By purchasing a product from Bicycle-Engines.com you agree to abide by the following return policies.

Liability

By purchasing any item from Bicycle-Engines.com, the buyer warrants that they are in compliance with their local, state, federal, and all applicable laws and are legally able to purchase these items. Bicycle-Engines.com cannot be held responsible for any non-compliance with these laws. Bicycle-Engines.com cannot be held responsible for any damage or injury to a person or property resulting from the use of any item sold by Bicycle-Engines.com. The buyer understands that they are responsible for the safe handling of motorized vehicles or any other item purchased from Bicycle-Engines.com.

Free Return Shipping

A customer may return an item for any reason within the first 30 days of receiving it. For customers in the continental US a prepaid label for standard ground will be provided at no charge.
All returns require a Return Merchandise Authorization (RMA) number. To initiate the free return process and obtain an RMA number login to your account then click the Return Items link next to the order you wish to return or contact Bicycle-Engines.com at (406) 586-5970 for further assistance. An RMA must be obtained within 30 days of receiving the product. Product must be returned complete, in like new condition, and in the original box. All returns are subject to approval and the refund policy stated below. Please see Exclusions below.

Return Policy

It is the customer's responsibility to inspect the product for damage upon arrival or soon after. You have 7 days to look over your bicycle engine and make sure there are no missing, damaged, or broken parts. Bicycle-Engines.com will exchange or replace any defective merchandise (other than those specified as exclusions).

A customer may return an item for any reason within the first 30 days of receiving it. For customers in the continental US a prepaid label for standard shipping will be provided at no charge.

All returns require a Return Merchandise Authorization (RMA) number. To initiate the free return process and obtain an RMA number login to your account then click the Return Items link next to the order you wish to return or contact BE at (406) 586-5970 for further assistance. An RMA must be obtained within 30 days of receiving the product. Product must be returned complete, in like new condition, and in the original box. All returns are subject to approval and the refund policy stated below. Some exclusions apply, please see the Exclusions below.

Any parts that are returned in good working order without defect or damage within 30 days of the delivery date may be eligible for a refund of the product price only less a 20% RESTOCKING FEE.

The 20% RESTOCKING FEE will be waived only if the customer accepts store credit or exchanges the item for one of equal or greater value.

If an item is damaged in transit to you, we will contact the carrier of the parcel for a damage claim and replacement parts will be issued. Contact Bicycle-Engines.com and send a copy showing damages and pictures if possible. Again, be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces, and mark the invoice or inspection form accordingly. Be sure to have the driver sign this form along with your signature.


Exclusions

Gas engines of any type. Any purchase containing a gas engine or kit which includes and engine has a strict NO RETURN POLICY. No refunds or exchanges will be made for these products unless they are defective. Should you have a defective part, we will ship out free spare parts after we receive proof of your defective part. Due to the nature of these products we are unable to accept any “like new” returns.

Complete bicycles of any type. Any purchase containing a complete bicycle has a strict NO RETURN POLICY. No refunds or exchanges will be made for these products unless they are defective. Should you have a defective part, we will ship out free spare parts after we receive proof of your defective part. Due to the nature of these products we are unable to accept any “like new” returns.

The following issues are not covered under warranty: - Damage caused by overheating - Damage caused by over-revving engine - Stripped nuts and bolts All returns must be called in or emailed in advance. Replacement parts will be issued for damaged items or manufacturer defects that fall under the warranty time frame. Return Authorization Number is required before any replacement claim will be accepted. Simply call 406-586-5970 or send email to support@bicycle-engines.com explaining the reason for the return. All returned merchandise must be in original carton. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. The RMA number must be clearly visible on the OUTER SHIPPING BOX, NOT THE ACTUAL PRODUCT BOX. Any packages received without a detailed description will be placed on hold until we are contacted by the buyer.

Bicycle-Engines.com reserves the right to amend the return policy at any time without prior notice.